Warranties, Refunds & Exchanges
To ensure that you are completely satisfied with your purchase, we offer you a money back guarantee on any non-personalized purchase. You may return the order in its original condition for a refund or exchange within 30 days following the purchase of your order less postage and handling.
Any custom or personalized purchase is non-refundable.
To Return Your Order
Please call us to make arrangements for your return or exchange. Please ship to us via US Postal Service to the following address:
950 N.E. Loop 410
San Antonio, TX 78209
We recommend that you insure your package for the full amount of the purchase price less shipping and send it with a copy of your original sales receipt and include your name, address, and phone number.
Using Scrap Gold Provided by a Customer
Sometimes your scrap gold comes to us with a varied mixture of alloys in the gold, especially if your gold comes from a sentimental heirloom piece from 50+ years ago. This is especially true when rose gold or white gold are added to the “mix”. To allow for the best cast finish possible, we prefer to “trade” your gold for our purified properly alloyed gold, however, we can use your actual gold. When your gold is used, we cannot “guarantee” proper color mix or finish throughout the piece. If a re-cast is required due to an inadequate gold quality, the customer is responsible for the cost of the second casting charge. ($245.95) Customers can choose to keep the piece “as is” or re cast for a proper finish.
Our Product Quality
We believe our hand crafted pieces are the finest in the market.
Each badge is carefully reproduced to duplicate every department’s specific look. The process takes up to a week for a single badge, whether done in gold or sterling silver. But don’t take our word for it, judge for yourself.